OldRoman

Problem Accessing Chat Room

21 posts in this topic

I have a problem accessing the chat room: I get to the page saying this chat room uses Addon chat software- download Java. So, OK I've tried downloading Java but still the same problem. Same page, no scroll bar, no enter or continue bar so the only way is back. Can anyone help?

Antivirus: AVG

ISP: AOL

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I have a problem accessing the chat room: I get to the page saying this chat room uses Addon chat software- download Java. So, OK I've tried downloading Java but still the same problem. Same page, no scroll bar, no enter or continue bar so the only way is back. Can anyone help?

Antivirus: AVG

ISP: AOL

Not an expert but take a look at your Firewall, I run Net Defense and it is set to block Java but asks if I wish to allow (when I try to enter Chat) or continue to block.

Another area of problems in the past may be your Browser and operating system, are you using Linux?

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Thanks JKay, sure I've had a look at AVG Firewall but still no luck

OS: Windows XP

Any other thoughts?

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Thanks JKay, sure I've had a look at AVG Firewall but still no luck

OS: Windows XP

Any other thoughts?

Have you ever been able to use PN chat?

Can you access Who's chatting?

Try down loading Java again, if so did it install on its own or is it still awaiting action from you?

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Yes I can access who's chatting

re-installed Java-no luck

Had a look at internet settigs in control panel-looks OK

Thanks again for your help

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Yes I can access who's chatting

re-installed Java-no luck

Had a look at internet settigs in control panel-looks OK

Thanks again for your help

I'm just going to look at my settings.................

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Click "Start" then click on "Control Panel" do you see the "Java" logo? double click on it, then click on update and see what that does, you can also check your proxy settings and stuff.

If its not there, check to see if there is a new desk top logo that needs to be uploaded?

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I am now having the same kind of problem as Old Roman in accessing chat. I have checked I have the latest version/update of Java. When I try to access chat, the Java icon appears at the bottom of screen, chat window opens, Java icon appears in the new window but I can't get any further. I have also been having probs accessing some websites - they just don't load. Any ideas? I did a system restore and a ccleaner pass already. Reinstalled Java after the SR.

Edited by profman
addendum

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Just discovered that when I click on the Java Plug-In icon in the control panel, I get an error message to say that the specified registry key cannot be found. What do I need to do, please?

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Have you tried reverting to a restore point, i.e undoing any installing you have done?

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I am now having the same kind of problem as Old Roman in accessing chat. I have checked I have the latest version/update of Java. When I try to access chat, the Java icon appears at the bottom of screen, chat window opens, Java icon appears in the new window but I can't get any further. I have also been having probs accessing some websites - they just don't load. Any ideas? I did a system restore and a ccleaner pass already. Reinstalled Java after the SR.

Profman

Hope you get it fixed soon. We miss you in there (well I do anyway)

xxx

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Have you tried reverting to a restore point, i.e undoing any installing you have done?

Did a restore...see earlier message...

BTW, using Firefox 3.5.6 (I think)

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Profman

Hope you get it fixed soon. We miss you in there (well I do anyway)

xxx

Thanks, Jas. I miss you all too... ;):D

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if you go into control panel, and click Java, in the general tab you can click about

This tells me a am version 6 update 16 (Build 1.6.0_16-b01)

Is yours the same?

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if you go into control panel, and click Java, in the general tab you can click about

This tells me a am version 6 update 16 (Build 1.6.0_16-b01)

Is yours the same?

No, mine is 6 update 17 Build 1.6.0_17-b04

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Weird - tried to access from my desktop. Find I have exactly the same problems with both the chat room and some websites as I have on my laptop. What could the problem be? 2 different computers, same issues.

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Weird - tried to access from my desktop. Find I have exactly the same problems with both the chat room and some websites as I have on my laptop. What could the problem be? 2 different computers, same issues.

Re-boot your router.

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Re-boot your router.

Thanks. I had tried that, too, with no joy... :) It must be an ISP issue, I think. I'll call India!

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Called my ISP. First an amusing recorded message blaming everything on the weather. Then got through to India. They directed me to the Netgear Smart Wizard and asked me to change my MTU size from 1492 bytes to 1300. It worked! But why? 2 years and no probs at 1492 bytes, so why a problem now? The snow? :):)

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Every time I try to get into the Chat Room, I get this message:

Java Plug-in 1.6.0_17

Using JRE version 1.6.0_17-b04 Java HotSpot Client VM

User home directory = C:Documents and Settings

----------------------------------------------------

c: clear console window

f: finalize objects on finalization queue

g: garbage collect

h: display this help message

l: dump classloader list

m: print memory usage

o: trigger logging

q: hide console

r: reload policy configuration

s: dump system and deployment properties

t: dump thread list

v: dump thread stack

x: clear classloader cache

0-5: set trace level to <n>

----------------------------------------------------

load: class Client.class not found.

java.lang.ClassNotFoundException: Client.class

at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

at java.lang.ClassLoader.loadClass(Unknown Source)

at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)

at sun.plugin2.applet.Plugin2Manager.createApplet(Unknown Source)

at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

Caused by: java.net.SocketException: Connection reset

at java.net.SocketInputStream.read(Unknown Source)

at java.io.BufferedInputStream.fill(Unknown Source)

at java.io.BufferedInputStream.read1(Unknown Source)

at java.io.BufferedInputStream.read(Unknown Source)

at sun.net.www.http.HttpClient.parseHTTPHeader(Unknown Source)

at sun.net.www.http.HttpClient.parseHTTP(Unknown Source)

at sun.net.www.http.HttpClient.parseHTTP(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

at java.net.HttpURLConnection.getResponseCode(Unknown Source)

at sun.plugin2.applet.Applet2ClassLoader.getBytes(Unknown Source)

at sun.plugin2.applet.Applet2ClassLoader.access$000(Unknown Source)

at sun.plugin2.applet.Applet2ClassLoader$1.run(Unknown Source)

at java.security.AccessController.doPrivileged(Native Method)

... 7 more

Exception: java.lang.ClassNotFoundException: Client.class

Can anybodytell me what the above means ?

I've deleted Java several times using CCleaner and I've downloaded new versions of Java.

I've also emptied the cache on my browser.

I still can't get in.

What do I need to do ?

Thanks

Edited by Matium
spelling

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So far, every time Chat has gone tits up it has been down to a firewall setting after an upgrade of Java. So much so that I now do the tweaks automatically every upgrade.

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