Curious Rose

Cancelling Appointments

42 posts in this topic

I've unexpectedly got someone coming to stay who doesn't know what I do for a living, so I'm going to be having a week off, much to my annoyance.

It's fine if I have an email contact or something, but for some of my appointments I've only got phone numbers. I don't want to text clients out of the blue, but I feel that the more notice I give, the better, and I don't want to leave it until they call to confirm on the day. What do you think I should do here?

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It sounds like you have a choice between texting, calling, or having them show up. It is rather Hobsons and unenviable, but as the least-bad of options, might I suggest as banal a text as possible, asking them to call you when it is appropriate.

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I would send a generic text to them all saying 'Regret all appointments for coming week cancelled'. This should be easily passed off if picked up by a wife or gf .

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How about sending the customer an official-sounding cryptic text that if their partners discover won't mean much to them?

For example:

"Your bilateral sphere pressure-reduction procedure has been unavoidably cancelled due to the unavailability of a CORGI-registered plumber."

Edited by Reverend Dick

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How about sending the customer an official-sounding cryptic text that if their partners discover won't mean much to them?

For example:

"Your bilateral sphere pressure-reduction procedure has been unavoidably cancelled due to the unavailability of a CORGI-registered plumber."

On form tonight Rev.

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Well you can put on apology on your website or profile that you are now no longer able to do the period your now not working as somethings now come up "Apologoies to all who have booked me, etc...."...and to send a text/message to tell you theyve read it and you can no longer worry about them.

Replying as you know is a big no-no unless hes asked as he may not have a punting phone or a family who might see....but I agree that the more notice you give the better. nothing worse than the big day arriving, and only an hour before the appointment find out its cancelled.....

Oh wait...Im mistaken...whats worse is leaving him on the doorstep, ringing the doorbell and the girls switched her phone off when everything was supposed to be confirmed.... Thats the worse thing you can do.

I think the confirmation on the day waiting for them to ring is the only safe second option... they may not even confirm anyway and just been timewasters.....

But if he was serious I think he would have had a quick look at your site/profile again before the booking... I usually do....so best to put something on there as the safest option...

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I agree with Overworked suggestion of putting something on your site/profile, i dont agree with contacting punters unless its been agreed that thats ok to do. I view it that the onus is on me to check and confirm appointments. With me it wouldnt be an issue often as i usually punt same day but i would never leave my place without seeking that confirmation first.

Unlike some i always have a plan B option because once i wake up wanting to punt i wish to punt come what may so again being cancelled would be a bummer and a disappointment but not mean i would miss out altogether.

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putting it on site/profile isnt direct enough.

if that were me id be annoyed that the person hadnt bothered letting me know directly. it just feels half arsed.

i think in this situation a generic text saying all appointments cancelled makes much more sense

Edited by juan47

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putting it on site/profile isnt direct enough.

if that were me id be annoyed that the person hadnt bothered letting me know directly. it just feels half arsed.

i think in this situation a generic text saying all appointments cancelled makes much more sense

Problem is that some punters are in the position that a direct punting contact could put them in the sh!t if it come s out of the blue. I dont mind but then I live alone and single. Others arent and would feel a annoyed having a text back out of the blue....

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I'd vote for the send a bland text option. I get plenty of unsolicited texts on my phone (usually PPI related) and would pass it off as one of those. It's very difficult for you Rose as whatever option you choose, there might be someone who it doesn't suit. Hope it works out.

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I agree you should put a discaimer on your profile, don't contact punters. I know it's annoying in the short term but all will be well in a week, they'll forgive you. They won't forgive you if their wife finds the text etc.

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Its difficult knowing what to do, as what is good for one might not be okay for another, best to put something on your web-site along the lines of not available this week, and as Dick says try to send a message to those you can so they know not to call, I guess most of your clients are regulars so you will know how they will react to a cryptic text......maybe saying, Road Over Street Entry closed for week

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This is why confirming on the day, at a set time is a good idea - mainly because unlike other businesses it's not etiquette to chase up your customers.

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This is why confirming on the day, at a set time is a good idea - mainly because unlike other businesses it's not etiquette to chase up your customers.

I do have a strict confirmation procedure. It's just that 10am on the morning seems rather late to let someone know that the appointment won't be going ahead.

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I do have a strict confirmation procedure. It's just that 10am on the morning seems rather late to let someone know that the appointment won't be going ahead.

It's good enough to confirm it is though.?I prefer an earlier confirmation time, but on the odd occasion I've agreed a later time the client has said if for some reason I had to cancel not finding until that time is a risk was fine with him.

There have been two occasions when I've had to send a 'generic' message in the last 3 years, because I knew I wouldn't have use of my phone. I made the message look as innocent at possible and it was fine, but it's a last resort. On one of those occasions the person confirmed by phone call on the day without reading the text, travelled and only at the last minute on the way to my door realised something was wrong.

Then again I've had clients confirm by text, text is delayed by 5 hours person has assumed I'm not available because I've not replied and not bothered. I've assumed the person hasn't confirmed and both sides are left slightly annoyed.

I'd make it simple, wait until 10am turn your phone on and apologise. Most clients would rather that than risk discretion.

Edited by Strawberry

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This is why confirming on the day, at a set time is a good idea - mainly because unlike other businesses it's not etiquette to chase up your customers.

I totally agree. How any punter just turns up on the day without confirming after making a set booking for a set time is beyond me, it happens though as threads on here have shown. No confirmation, no punt from me.

In this case if i were booking Rose in advance i would be looking at her site/profile quite a bit in the run up to the punt frankly to get turned-on looking at her pictures (assuming she has any of course) so putting something on her site letting punters know whats going on would at least reach some of them i imagine. :)

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I used to think that the process of making the booking for a specific time WAS the confirmation.

Having reserved a table at a restaurant for a specific time on a specific day I wouldn't necessarily perform any sort of reconfirmation between making the reservation and turning up.

But here it works differently for the most part.

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I used to think that the process of making the booking for a specific time WAS the confirmation.

Having reserved a table at a restaurant for a specific time on a specific day I wouldn't necessarily perform any sort of reconfirmation between making the reservation and turning up.

But here it works differently for the most part.

I always confirm all appointments with anyone, Doctor, Dentist or Solicitor for examples and all bookings like with Restaurants and Hotels among others as well before i set off on the day, on ocassion before i did this i arrived to find my appointment cancelled and they hadnt bothered to let me know, so i view the onus is on me to confirm and happily do so, it gives me peace of mind. :)

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I used to think that the process of making the booking for a specific time WAS the confirmation.

Having reserved a table at a restaurant for a specific time on a specific day I wouldn't necessarily perform any sort of reconfirmation between making the reservation and turning up.

But here it works differently for the most part.

I'm not a table. :P

Confirmations on the day discourage timewasters and free up appointments for same-day callers.

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I used to think that the process of making the booking for a specific time WAS the confirmation.

Having reserved a table at a restaurant for a specific time on a specific day I wouldn't necessarily perform any sort of reconfirmation between making the reservation and turning up.

But here it works differently for the most part.

Most restaurants take a contact number these days, and if there is a problem (and I've known of this happen even with some very well-known places) they'll phone to let you know. Unfortunately this isn't usually acceptable between a WG and client, also I'd like to guess there are a lot more TWs on both sides in this business over more conventional sectors. It helps weed out those who are just plain unreliable on both sides.

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This conudrum has plagued me on occasion when things out of my control have happened and I've needed to cancel appointments. In the end rather than risk indiscretion I've waited until they've confirmed ( I usually ask for confirmation between 9-9.30am) on the day and apologiesed for letting them down. Most have been fine about it, as these things happen on both sides.

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We all know you can't please all the people all the time.

But if you send a generic text (Something like "Can't make agreed meeting") just who is that going to upset?? (Jeez if somebody has a wife/ girlfriend so suspicious that they regularly check hubby's mobile and want an explanation of messages like that... then"hubby" is a pillock for not using a separate mobile or Sim card.)

Or other hand if you don't contact people to cancel... I suspect you will upset majority of your customers.

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I do have a strict confirmation procedure. It's just that 10am on the morning seems rather late to let someone know that the appointment won't be going ahead.

Confirmation is a two-way thing, so if that is the procedure you have then your clients should know that there is a chance you won't be able to go ahead with the meeting.

I agree with thepacifist - better to have a disappointed client than one who has just had his life implode.

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If I make an appointment for the next day or even further in the future, I always say I will confirm as soon as I can after the stated opening time on the day.

In this game anything can happen; Mrs Akan changes her plan or finds a new plan for me; the elderly back has an off day or disabled bro has a crisis.

On the other side it's not unknown for WG's child to be ill and off school or for her to have some family call.

I don't mid a text to me at all; that's why I have a dedicated punting phone.

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Surely even chaps who use their everyday phone aren't as daft as to put the escorts name into the contact details? A generic text saying something vague such as 'booking cancelled, apologies' without his or her name on would easily be explained as a wrong number if the wife found it.

I can't believe anyone who was worried about a partner reading their texts would be as stupid as to add CumslutFreda or WinnieWhore (or whatever) into their phone! They almost deserve to get caught! ;)

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