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Mobile internet, N.Ireland

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Any clues, my friend is on O2 for both her phone and her laptop, her phone is working ok, screen comes up as O2 but she is being charged per minute and not in her talk plan also her laptop is not connecting to the internet, got the dongle thingy plugged in ok but its asking for some code, she has been online for years in london and does not need to enter any Northan Ireland classed as "abroad" and not the UK? she is in Londonderry does O2 piggy back some other network?

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