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partylover

Annabellas duo fail.

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My 45 minute duo with Apple and Ruby today.....turned into a 45 minute solo booking with Ruby!!!  When I made the call to confirm, once I was on the train already from London for an early appointment, I was told that Apple and Ruby were in separate flats so I couldn't now have the booking!!!!!! I made that booking in good faith on MONDAY. All week it's been in the diary that those two girls were booked together. She asked what I wanted to do and said I could have Ella and Ruby instead if I waited a short while. I said I didn't want that as I'd booked Apple and Ruby. She then said "That's why you have to call to confirm on the day!!!!" WHAT???!!! You call to confirm so you know the girl has turned up and so the establishment knows you are intending to honour the booking!!!!! If I have made a booking in good faith and the girl turns up and we are all on time I expect that booking to take place, otherwise there is no trust. If I let them down I'd be a timewaster.

It's then suggested if I drop to a 30 minute booking I can have it still as Apple will have to travel between venues!! I said no. For a start I didn't want a 30 minute duo. And secondly, and more significantly, if we have to wait for Apple to change venues, which also isn't fair on her, then it greatly increases the chance of a late running and therefore shortened booking and all I could imagine was my now 30 minute might even shrink down to 20 minute room time quite easily. I didn't want to mess Apple around, and didn't want a bodged and unrelaxed session.

So, that's my chance at making the January discount gone. I specifically wanted those two girls as I know both, and Ruby had confirmed to me prior that she has had duos with Apple and enjoys them. I can't realistically make MK on a weekday, and don't usually travel on a Sunday as it's a nightmare on public transport. I made the exception with the excitement of this duo and how much I wanted it. If I had known I was going to be seeing Ruby solo then I would have seen her at HoD1 yesterday, especially as I walked right past the place during the day and it would have saved me wasting time and travel costs today. I have no real chance now of having this duo as I can't get to MK during the week realistically, and Apple doesn't seem to work Saturday so won't be at HoD1 with Ruby there (and even if they did the exact same booking would cost £40 more that today's should have because there won't be the discount and HoD rates are higher). And there is obviously no point in me planning a Sunday booking in future because even if all parties turn up then the booking won't be guaranteed.

So with the loyalty discount now gone, it seems the new discount scheme isn't necessarily open to all clients, which I find rather sad. I preferred loyalty being rewarded!! It would seem as I am not local and therefore need to make my bookings in advance to make sure I get the time slot I want due to my travelling (and I always stick to that), that it is now not worth me risking booking any more duos in MK as even if we all turn up I may be cancelled. I guess it's fine for the locals that can make last minute decisions and take it or leave it. I am absolutely gutted after spending a whole week looking forward to seeing those two together, and knowing both girls WERE in MK today.

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That does sound very unprofessional on the agency's part, especially as you booked them both well in advance.

Were both girls working out of MK or was one in another location?

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Both in MK, just in different flats.

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Firstly may I apologise for this unreservedly.

I am looking into this matter personally today and will come back to you via PM with my findings. Hopefully we can come to a mutually satisfactory conclusion. If you wish to share our findings publicly on this thread afterwards then I will leave this to you.

In regards to the loyalty scheme it was scrapped as it was open to abuse sadly. We have therefore introduced a monthly discount open to all clients. 

 

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On 2/1/2016 at 8:21 AM, AnnabellasMK said:

Firstly may I apologise for this unreservedly.

I am looking into this matter personally today and will come back to you via PM with my findings. Hopefully we can come to a mutually satisfactory conclusion. If you wish to share our findings publicly on this thread afterwards then I will leave this to you.

In regards to the loyalty scheme it was scrapped as it was open to abuse sadly. We have therefore introduced a monthly discount open to all clients. 

 

It's good to see a provider accepting that things do not always po to plan and saying they will try to rectify the situation. Not all are so obliging

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Annabella's were first class at responding when I raised a compliant last year and were quick to offer a more than acceptable remedy.  Due to the way they reacted, I have since returned on many occasions without incident. 

 

 

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I have sent you the details of my enquiry into the inconvenience you experienced with us on Sunday to you via PM, 'Partylover'. I hope this brings this unfortunate incident to a mutually satisfactory conclusion.

x

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Things have been sorted very satisfactorily. It is very much appreciated when people care enough to make amends. I know this was probably a quite genuine mistake, and the vast majority of times I head to Milton Keynes I have a fantastic time and will continue to head there with confidence and enthusiasm.

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Good that you are sorted out but most of us when let down just swallow it or contact the agency direct.

It worked for you this time but I doubt a lot of us want to read such bleating every time it happens.

Or escorts or agencies bleating about how punters fuck them about ...

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Well viv, I didn't exactly force you at gunpoint to read it :P Move along swiftly if you don't like it because I am equally sure people don't want to hear you bleating on about threads you don't like :lol:

Most of the time when let downs happen I do just swallow it. This one was a little different, which was why I made a thread.

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I am not taking sides on this issue but I think this forum is a good place to raise customer service issues be it good or bad. The issue Partylover had could not be covered by a field report as no money had exchanged hands therefore he could not report on a poor service of a girl or agency that had not actually taken place. 

Over the years we have come in for our fair share of praise and criticism, whether it is regarding photos, girls ages and nationalities. Other agencies seem to be under the clients radar on such issues. We encourage feedback be it positive or negative as long as it evidenced and not just complaining for complaining sake. It also keeps the forums healthy and alive, of late the forums have been a little humdrum, perhaps people are worried to express their views?

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Thank you Annabellas. The reason I made the thread was not to "bleat on" or any other reason other than to highlight a potential problem for future reference just so other punters can try and ensure their duo bookings when booked in advance don't suffer the same misfortune, so I was merely highlighting a potential pitfall for both punters and the agency. Surely that is something beneficial to the forum rather than the endless inane threads that create no useful information? I have booked duos before where one girl either didn't turn up at all or turned up half way through and said nothing, just putting it down to misfortune and nobody's fault other than the girl that didn't show on the day. This was specifically different as both girls did show.

My thread highlighted a problem, and showed the agency's integrity at taking it seriously.

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vivluvsme's comment was quite unnecessary, it is good to know this agency takes complaints seriously and sorts them out satisfactorily. 

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On 2/9/2016 at 11:19 AM, out of towner said:

vivluvsme's comment was quite unnecessary, it is good to know this agency takes complaints seriously and sorts them out satisfactorily. 

I see what you mean but really it was just one of the let downs that many of us suffer and swallow without going public before, if appropriate, trying to sort it with (in this case) the agency when in this case it might have made any posting unnecessary or even amount to to a thanks to the agency.

If this started a trend, it would be tiresome.

Edited by vivluvsme

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On 2/8/2016 at 7:31 AM, AnnabellasMK said:

I am not taking sides on this issue but I think this forum is a good place to raise customer service issues be it good or bad. The issue Partylover had could not be covered by a field report as no money had exchanged hands therefore he could not report on a poor service of a girl or agency that had not actually taken place. 

Over the years we have come in for our fair share of praise and criticism, whether it is regarding photos, girls ages and nationalities. Other agencies seem to be under the clients radar on such issues. We encourage feedback be it positive or negative as long as it evidenced and not just complaining for complaining sake. It also keeps the forums healthy and alive, of late the forums have been a little humdrum, perhaps people are worried to express their views?

I think this was an excellent response from yourselves. A lot of agencies sweep issues under the carpet, or, worse, ban customers who make a complaint.

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11 hours ago, Epiphone56 said:

I think this was an excellent response from yourselves. A lot of agencies sweep issues under the carpet, or, worse, ban customers who make a complaint.

Thank you. Perhaps some people have issue with the fact it allowed us to demonstrate how much we value customer service publicly. 

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Prime example of why Annabelles is the best imho. Apart from the Awesome talent that work there of course :D

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To put a final "happy ending" to this story.....today I finally managed to get my dream duo booking of Ruby and Apple :D No problems today, perfect booking with perfect girls!! It was everything I wanted it to be, everything I hoped it would be, and everything that deep down inside I knew it would be!!! Those two are fantastic together, fully interactive, totally up for fun, genuinely love each others company, and ticked off all my fantasies that I had lingering on my wishlist!! I already knew both girls so knew this would be good.....and they totally delivered to perfection :wub:

The thread title should now be changed to "Annabella's duo.....awesome"!!!! :lol:

I can highly recommend Ruby and Apple for a threesome. I will try and get round to doing an FR for this meeting!!

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Having seen both Ruby and Apple separately, I can imagine that must have been quite a booking. A most interesting combination. FR would be most welcome.

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On ‎20‎/‎03‎/‎2016 at 8:12 PM, Colonel Bonkers said:

Having seen both Ruby and Apple separately, I can imagine that must have been quite a booking. A most interesting combination. FR would be most welcome.

FR now up ^_^ 

http://www.punternet.com/index.php/reviews/122219-Review-of-Apple-Ruby-of-Milton-Keynes?fs=2

"...quite a booking..." is possibly the biggest understatement this site has ever known :lol: I wish I could do that every week!!!!!

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