JKay

Sad news from BT

5 posts in this topic

Now getting a pop-up message on start up informing me that as from 1st October the BT Desktop help will close, for those who don't have BT broadband its a nice bit of diagnostic software that kicks in when there is a connection problem either with PC, router or upstream, so even if the diagnostics were unable to get you back on line at least you had a check list to run through and the option of using the help line number to call for help/report the issue, but that's all stopping to be replaced by a mobile phone app that basically does nothing about getting you diagnosed and up and running again, so in a nutshell its going to be a premium rate phone number to some call centre full of semi trained ex circus monkey's reading from a script and being unable to see what's actually going on in your PC like the old diagnostic software could.

Well done BT, kill a excellent free service and replace it with dross.

not happy. 

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I wasn't clever enough to get the BT desktop to work so I don't know what I am going to be missing.

I did recently go round the BT site 47 times trying to find a way to inform them I was discontinuing a service without having to go on a never-ending phone queue.

You can't...

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Posted (edited)

When I was with BT Infinity, I always felt that BT helper was a bit of a non-entity. Usually when your internet goes down, it's usually down to one or a combo of these 5 things:

1. it's down at the exchange, or your copper line has oxidised; meaning you have to wait for their engineer to come out fix it

2. your PC needs restarting or shutting down and rebooting

3. your router needs powering down then rebooting.

4. High contention ratio in your area, meaning your neighbour's probably watching or downloading 60fps 4K porn. lol

5. you watch too much porn and the morality gods are punishing you!

 

:)

 

Edited by earlgreyman
Spelling errors

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Posted (edited)

22 hours ago, vivluvsme said:

I wasn't clever enough to get the BT desktop to work so I don't know what I am going to be missing.

I did recently go round the BT site 47 times trying to find a way to inform them I was discontinuing a service without having to go on a never-ending phone queue.

You can't...

Same with Direct Line insurance and, I suspect, many other of our service providers.

It's not rocket science, it makes fantastic commercial sense to make it as difficult as possible for your customers to defect.

They rely on the fact that the vast majority of punters, sorry customers, will take the "easy" option and just roll the contract over for another year - I've been guilty on a few occasions.

Edited by Siamese Tomcat
To make it better!

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On 28/05/2016 at 9:56 PM, vivluvsme said:

I wasn't clever enough to get the BT desktop to work so I don't know what I am going to be missing.

I did recently go round the BT site 47 times trying to find a way to inform them I was discontinuing a service without having to go on a never-ending phone queue.

You can't...

I think this song sums up the telephone customer "help" line experience perfectly.

 

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