lou4fun

Customer service

28 posts in this topic

Found this on a forum down South. Thought it would be interesting to see how they do things in Bournemouth.

NEW CUSTOMER[sic]

I rang X Agency about 11.30 yesterday evening; being a new agency, thought I'd give them a try and some support. Asked for a home call. The girl who answered the phone then asked the girls there if they wanted to go. I heard one say she wasn't bothered, another just said, loudly, "no". The phone was then hung up. No explanation, no apology.

I speak well, believe I have a pleasant manner and to have such a rude response to a politely put question means I shall never try them again.

Such people shouldn't be in any kind of business, let alone one dependent on personal service

GIRL WHO WORKS THERE[sic]

THIS IS REALLY ODD because I was there the night you said you phoned , i really domt know what went wrong but im not even sure you phoned pussy katz because i dont recall that conversation and i really dont think anyone would turn down a request from you as i kno wyou sound like a complete gentleman. i am trully confused.

NEW CUSTOMER[sic]

I've heard nothing from the owner/manager/whatever by way of an apology or an attempt at an explanation which might have caused me to change my mind. My advice to all on this site is to avoid X agency - they simply don't deliver. The girls who work there don't give a damn, neither does the owner.

OWNER[sic]

Firstly let me apologise for the delay in replying to your complaint, I have been so busy setting up the agency and have had considerable problems in my private life recently and was otherwise distracted,TODAY IS THE FIRST DAY SINCE WE OPENED THAT I HAVE LOGGED ON a poor excuse I know ,but the truth non the less.I am really sorry for the phone conversation that took place on friday night, I have spoken to all the girls there and I have now found out what happened. This is quite a delicate matter and unfortunatly due to reasons that will become apparent you will see that my explanation is not really one that can be aired in public but I do understand that you deserve an explanation. On friday night we hired a photogragher to take some pictures and invited any girls already working in (Town) to come along and take photos to use on profiles for our agency, one of these girls was very ill, so although she wanted to work she couldnt, this is the girl that you heard refuse the outcall, I can assure you that it was not through laziness or rudeness although I can obviously understand that it must have looked that way.

If you will accept my sincerest appologies I would be very happy BUT I dont want you to think that I am apologising to try and salvage our name as althought (the site) is a fantastic advertising medium , the amount of paying members that have access to the message boards is bu a fraction of the total number of potential clients and I really dont believe that in the long term the message you posted and the subsequent messages from our( so called rivals ) will do too much damage at all,basically what I am saying is thatI have taken the time to give you an explanation out of respect for you as a human being and potential customer and not with the intention of trying to cover up a blunder.

I really hope you accept my apology and maybe give us another chance.

For a split second there I thought they were going to loose a new customer ;D

Share this post


Link to post
Share on other sites

Its funny, but of all the businesses out there,I would have thought that in this industry phone manner is of critical importance.

Whilst they may say they understand, I dont believe the majority of Wgs or receptionists in agencies etc truly appreciate how diificult it is for a guy to make' that call'. It can be stomach churning stuff and I would have thought that the first thing any successful WG/Agency should get right is their phone manner.

At a guess, I would say that 85% of first time calls are difficult. I am happy that I have a reasonably good telephone manner and yet from get go, I often wonder whether the girl wants to do business at all. So often a call is answered by a lack lustre voice ---- it is incredibly off putting and so so needless.Sometimes its on the tip of my tongue to say " why do you bother ?". Interesting, often when you meet the girl, she has a completely different and brighter attitude--- and it definitely has been the same girl! I just dont get it.

Share this post


Link to post
Share on other sites
So often a call is answered by a lack lustre voice ---- it is incredibly off putting and so so needless.Sometimes its on the tip of my tongue to say " why do you bother ?". Interesting' date=' often when you meet the girl, she has a completely different and brighter attitude--- and it definitely has been the same girl! I just dont get it.[/quote']

There are wives/girlfriends who have a habit of hitting "last number re-dial" - if the receptionist answers in a bedroom voice, "Pussy Pussy Massage, can I (really) help you (cum)?" this is a dead give away! I think the answer has to be a dead pan, "Good Morning/Afternoon/Evening!"

Share this post


Link to post
Share on other sites

Using a phone, is like talking via a keyboard, you dont see the other person and have no idea what they are like, only takes a minute to be polite though.

Some folk like me are not going to make a call unless we have too, and the nerves get the better of us, so it can sound rude when all we are trying to do is cut the call short.

If the agency said they would not send someone to visit the punter, then thats the end of the conversation, they dont have to give a reason, customer service might be crap, but you have to admire the way they kept your phone bill down....:)

Share this post


Link to post
Share on other sites
There are wives/girlfriends who have a habit of hitting "last number re-dial" - if the receptionist answers in a bedroom voice, "Pussy Pussy Massage, can I (really) help you (cum)?" this is a dead give away! I think the answer has to be a dead pan, "Good Morning/Afternoon/Evening!"

I agree, but once they've established from the first sentence that the caller is a Punter, there's no reason to be off - ish.

Share this post


Link to post
Share on other sites
I agree, but once they've established from the first sentence that the caller is a Punter, there's no reason to be off - ish.

Well: he called at 11.30pm and asked for a home visit. No matter how polite and "gentlemanly" he was, I doubt that any girl would visit him past midnight and in the short notice on the same day.

I am not surprised to the responses from the girls he heard on background. I would thought it will be much worse! In fact, it most probably was, once the phone was put down, and pity he did not heard it then. :)

Share this post


Link to post
Share on other sites

Escort/Agency blanks potential punter shocker. Some irony here. :):rolleyes:

Share this post


Link to post
Share on other sites

NEW CUSTOMER[sic]

I rang X Agency about 11.30 yesterday evening; being a new agency, thought I'd give them a try and some support. Asked for a home call. The girl who answered the phone then asked the girls there if they wanted to go. I heard one say she wasn't bothered, another just said, loudly, "no". The phone was then hung up. No explanation, no apology.

Well: he called at 11.30pm and asked for a home visit. No matter how polite and "gentlemanly" he was, I doubt that any girl would visit him past midnight and in the short notice on the same day.

I am not surprised to the responses from the girls he heard on background. I would thought it will be much worse! In fact, it most probably was, once the phone was put down, and pity he did not heard it then. :)

Xenia this was a brand new agency advertising outcalls till 6am. Its how the guy was treated. First they try to say he had called another number.

Then they come out with some story about a girl working that wasnt working but was having photographs taken(11.30pm) then they were sorry but not because they had to be:confused:

But it was;

"I really hope you accept my apology and maybe give us another chance."

That tickled me considering it sounded like a 7 year old child had made it up. Do guys buy this rubbish and is there a school for excuses :)

Share this post


Link to post
Share on other sites
Its funny, but of all the businesses out there,I would have thought that in this industry phone manner is of critical importance.

Whilst they may say they understand, I dont believe the majority of Wgs or receptionists in agencies etc truly appreciate how diificult it is for a guy to make' that call'. It can be stomach churning stuff and I would have thought that the first thing any successful WG/Agency should get right is their phone manner.

At a guess, I would say that 85% of first time calls are difficult. I am happy that I have a reasonably good telephone manner and yet from get go, I often wonder whether the girl wants to do business at all. So often a call is answered by a lack lustre voice ---- it is incredibly off putting and so so needless.Sometimes its on the tip of my tongue to say " why do you bother ?". Interesting, often when you meet the girl, she has a completely different and brighter attitude--- and it definitely has been the same girl! I just dont get it.

A ladies/establishments phone manner makes or breaks a punt for me. I expect them to be friendly as there business is selling sex and anyone who gives a stuff would know being friendly is more likely to result in more bookings that actually turn up IMO.

It certainly is offputting when you speak to a lady who seems lack lustre and sounds like she is about as enthusiastic as Lady Sovereign was on Big Bro to do any household chores. I simply move on to someone else.

When you say when you meet the girl she has a completely different and brighter attitude, i wouldnt know in the overwhelming amount of cases, as her telephone manner has meant i wouldnt have booked her.

Share this post


Link to post
Share on other sites
Xenia this was a brand new agency advertising outcalls till 6am. Its how the guy was treated. First they try to say he had called another number.

Then they come out with some story about a girl working that wasnt working but was having photographs taken(11.30pm) then they were sorry but not because they had to be:confused:

But it was;

"I really hope you accept my apology and maybe give us another chance."

That tickled me considering it sounded like a 7 year old child had made it up. Do guys buy this rubbish and is there a school for excuses :rolleyes:

Its a step above being told to fuck off or fuck off you cunt which was a regular response i got from various Agencies in the past when i complained about bad service.

Any form of being mucked about puts me off nowadays, i just go elsewhere, being offered a few quid off the next punt doesnt excuse bad service IMO.

Share this post


Link to post
Share on other sites
told to fuck off or fuck off you cunt

Well if nothing else it does have the distinct advantages of brevity and being pretty unambiguous.

Share this post


Link to post
Share on other sites
Xenia this was a brand new agency advertising outcalls till 6am. Its how the guy was treated. First they try to say he had called another number.

If they advertising outcalls until 6am, its does not necessarily means that they going to sent some girl in the short notice to some desparate guys who called nearly midnight. They might sending girls to clients 24 hours around the clock, but providing that booking was made few hours/few days before.

Then they come out with some story about a girl working that wasnt working but was having photographs taken(11.30pm) then they were sorry but not because they had to be:confused:

She might was waiting for a booking in the reasonable time on the day. And 11.30 pm..its not a what I call a reasonable time! She probably fed up and thought, that she might as well do some photos. After that, she could not be bothered to attend the punter, who enquired at 11.30pm, who most likely be pissed, drugged, selfwanked, or watched to much of the repats of CSI at this time of the night. ;)

But it was;

"I really hope you accept my apology and maybe give us another chance."

That tickled me considering it sounded like a 7 year old child had made it up. Do guys buy this rubbish and is there a school for excuses :rolleyes:

Ok, this phrase in the bold is a bit lame, but if you read agency response in the whole context, I thought it was sincere and honest enough.

Share this post


Link to post
Share on other sites
Found this on a forum down South. Thought it would be interesting to see how they do things in Bournemouth.

NEW CUSTOMER[sic]

I rang X Agency about 11.30 yesterday evening; being a new agency, thought I'd give them a try and some support. Asked for a home call. The girl who answered the phone then asked the girls there if they wanted to go. I heard one say she wasn't bothered, another just said, loudly, "no". The phone was then hung up. No explanation, no apology.

I speak well, believe I have a pleasant manner and to have such a rude response to a politely put question means I shall never try them again.

Such people shouldn't be in any kind of business, let alone one dependent on personal service

The attitude of the guy stinks, "Thought id give them a try and some support" is very patronising, and who is he to think that "such people shouldn't be in any kind of business".......whats up with him, cant he accept someone saying no about going to his home at 11.30 pm that he has had no previous contact with!.

Share this post


Link to post
Share on other sites
The attitude of the guy stinks, "Thought id give them a try and some support" is very patronising, and who is he to think that "such people shouldn't be in any kind of business".......whats up with him, cant he accept someone saying no about going to his home at 11.30 pm that he has had no previous contact with!.

Am I to understand you think escorts will only attend a home visit if they know the guy:confused:

My understanding is he is pissed off because;

The phone was then hung up. No explanation, no apology.

Not because she said no.

Im guessing your buying the excuse as well :rolleyes:

If I rang a client and he treated me like that I would be fuming. If you cant see he was treated badly it may be its normal for you.

Share this post


Link to post
Share on other sites

Lets face it lou, its bournemouth, their must be a new agency set up their every other week,

i dont use agencys anymore, prefer indies, better service and they have more to lose if they get a bad report.

Share this post


Link to post
Share on other sites
After that, she could not be bothered to attend the punter, who enquired at 11.30pm, who most likely be pissed, drugged, selfwanked, or watched to much of the repats of CSI at this time of the night. :rolleyes:

That's great, "selfwanked". It's so much nicer an image than someone who is just an onanist.:)

That's what I love about Punternet, always the opportunity to broaden my vocabulary.

;)

Share this post


Link to post
Share on other sites
Found this on a forum down South. Thought it would be interesting to see how they do things in Bournemouth.

They dont all do it like that, in my experience.

First day open theres bound to be loads of interest and calls. By 11:30 at night I bet they've had 100's. I wonder what the ratio of callers to take-ups was?

Given the owners response I'd write off the guys bad luck as a one-off.

Bet they love you there for posting that and naming them.

One of the girls working there ran one of the towns better places of old, until it was closed down. I hope she passes on her experience.

Share this post


Link to post
Share on other sites

Forgot to ask, was 'new customer' a regular of that site, or just someone trying to slag them off perhaps, maybe involved with the competition.

Share this post


Link to post
Share on other sites
Well if nothing else it does have the distinct advantages of brevity and being pretty unambiguous.

Indeed. As did my responses to these individuals.

Share this post


Link to post
Share on other sites
Forgot to ask, was 'new customer' a regular of that site, or just someone trying to slag them off perhaps, maybe involved with the competition.

It says he joined the site in October but could not comment on if he is the competition but that has no relevance as to who they are or who he is.

The post is about customer service and how the guy was treated. Reading some of the replies it appears normal to treat customers this way and some even place most the blame on the customer calling so late and feel he is patronizing for wanting to give a new agency a chance.

Are we in a industry where the customer is always wrong and even treated like a nuisance.

It is of little wonder why some guys are so reluctant to make phone inquires.

Share this post


Link to post
Share on other sites
Reading some of the replies it appears normal to treat customers this way

No its not normal, far from it. Sounds to me like a one-off late on a busy day. Theres nothing like a bit of feedback to help people improve their service though. I bet they have the best telephone manners now.

Share this post


Link to post
Share on other sites
They dont all do it like that, in my experience.

First day open theres bound to be loads of interest and calls. By 11:30 at night I bet they've had 100's. I wonder what the ratio of callers to take-ups was?

One of the girls working there ran one of the towns better places of old, until it was closed down. I hope she passes on her experience.

Not the best advert and reading the Bournemouth Echo I doubt many would welcome her experience. I find it odd you post the connection unless your

just someone trying to slag them off perhaps, maybe involved with the competition.

I am sure there is enough trade for you all :)

Share this post


Link to post
Share on other sites
Am I to understand you think escorts will only attend a home visit if they know the guy:confused:

<NO....your wrong in that assumption of me>.

My understanding is he is pissed off because;

The phone was then hung up. No explanation, no apology.

Not because she said no.

Im guessing your buying the excuse as well :)

If I rang a client and he treated me like that I would be fuming. If you cant see he was treated badly it may be its normal for you.

I have been sat in receptions and heard the reply we have Xxxx who is 30 ....and Xxxxx who is 24, and Xxxxxxxxxwho is 20 have you met any of them before,. and then the line goes dead, so its hardly surprising when the receptionist is curt and to the point at times, and like someone else has said, a call at 11.30 pm asking for a outcall is pushing it a bit.

No need to guess if I buy the excuse, been too long in the hobby to accept that.

Also I did not say he was not treated badly, he was, but I hardly think its normal to phone an escort agency at that time, and get treated like he was doing the place a favour as he says he was trying to do.

Share this post


Link to post
Share on other sites
Not the best advert and reading the Bournemouth Echo I doubt many would welcome her experience. I find it odd you post the connection unless your

my bit inserted

Ha, I liked what you did there with that:D

It was one of my favourite places anyway and seemed to be run ok, from the punters viewpoint. I never understood why it closed as it was tucked out the way. A couple of places were moved on a few years ago but they were in residential areas.

Share this post


Link to post
Share on other sites
Ha, I liked what you did there with that:D

It was one of my favourite places anyway and seemed to be run ok, from the punters viewpoint. I never understood why it closed as it was tucked out the way. A couple of places were moved on a few years ago but they were in residential areas.

Dorset Police are well aware of brothels all over the county but are forced to prioritise enforcement, meaning those causing no problems may not be targeted by police at all. Officers are keen to stress they are not tolerant of such activity but simply wish to ensure those forcing women into prostitution or involved in drugs or other illegal activity are the first to be closed down.

"We are not policing morals," said Insp Kelly. "We are looking at dealing with crimes where there are real victims. A person has the right to sell sexual services - it is not illegal.

But we have limited resources and we aim to use them wisely by starting at the worst end of the scale".

Source; Bournemouth Daily Echo

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!


Register a new account

Sign in

Already have an account? Sign in here.


Sign In Now